Shipping Policy

We deliver nationwide, if you are in doubt about whether we deliver to your city
please do not hesitate to call our customer service.
We keep our most popular products in stock so they can be shipped to you as soon
as possible. Other products tailored to the customer’s desire have varied delivery
times.
If delivery is expected when you are not home? We have the flexibility to keep your
goods in the warehouse until you come home from vacation. Or we can leave the
item in the safe place. Contact our customer service after ordering and we will
arrange this.
Ordering several items?
To keep costs down, our delivery partners will deliver the whole order at once. So if
you order a selection of products, the longest delivery time determines the total
delivery time for your order.
However, there is an opportunity for us to arrange for you to get your order delivered
in phases if one desired to be delivered earlier. Please contact our customer service
by e-mail info@pikapet.com.au
Delivery Time
We keep you informed
Once you’ve placed an order, you will receive an email to confirm your order details,
including shipping and delivery time for each item. Once your item has been
prepared for shipment and ships, you will receive a Shipment Notification email with
carrier and tracking information. You’ll see your tracking number, the date and time
the order was placed, the status of the order, estimated shipping, delivery dates, the
shipping method, and package tracking information for items that have shipped.
Shipping Rates and delivery estimates
The delivery date is an estimate of when your payment has been received. The items
on your order will ship as they become available.
Country Shipping：Australia

Method ：Australian Post Or Sendle Or borderexpress

Handing Time：1 Business  Days (Monday –Friday)

Transit Time ：3- 5 Business Days Metro Range(Monday – Friday)

Cost From(Flat Rate)  $8.99 under$59.95

Order cut off Time: 17:00 (GMT+12:00) Australia Time (Sydney)

How can I track my order?
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email
that includes the estimated delivery date and tracking number. Furthermore, if you
need more details, you can send an email to info@pikapet.com.au or call 03-9334-
5038
What time will my order be delivered?
For orders shipped to a residential or office address, deliveries are made between 8
am and 5 pm for office addresses. Please note residential address has a night-time
delivery service between 8 am and 8 pm.
You can check the estimated delivery date and carrier by visiting the carrier company
website, for the latest status of your order. Pikapet and its carriers are unable to
provide an exact time of delivery. Our carriers cannot make a call prior to delivery.
Signature on delivery
Most of our shipments contain valuable items. If you will not be home to accept
delivery of your product, consider shipping your product where someone you trust will
be able to sign for your package. For your convenience, you may prefer to have your
order delivered to your office address. Please note, if you choose this option, goods
may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted
for security reasons.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if
you are not at home. You can then contact the carrier directly to schedule a new
delivery appointment or alternatively amend your delivery address.
If you have any further questions on how to do this please reach out to our
customer support team at
Phone: 03-9334-5038
Email: info@pikapet.com.au
Address: 6 Stanley st Collingwood Vic 3066