Price Guarantee Policy

Thank you for your interest in our pet store! We understand that finding the best deal is important to our customers, which is why we offer a price match policy.

What we can match?
  • The price of any identical product stocked by an Australian physical or online competitor.
  • The competitor has the identical product in stock at the time you are purchasing the product from us.
  • Single order prices.
  • The PIKAPET Price Guarantee is only available at the time of purchase - past or future transactions will not be considered.

What we can't match?

  • Any subscription pricing, including repeat delivery or order services.

  • Discounts offered to any staff or similar discounts.

  • Cash-back, gift vouchers and bundled offers.

  • Commercial quantities and pricing.

  • Liquidations, clearance and end of range stock.

  • Short-dated or damaged stock.

  • Products advertised on marketplace, auction or classifieds websites.

  • Freight or shipping costs are not included; price match is based on product display price only.

  • Prices that are below our cost price.

  • Completed sales transactions.


Pikapet reserves the right to limit the quantity of products available for price-matching at its discretion.

How to request?

       To request a price match, please bring proof of the lower price to one of our associates in-store or email us at  We will verify the price and if it meets our criteria, we will send you a one time discount code to the matching product to match the competitor's price.

      Please note that we reserve the right to verify the lower price and limit the quantity of price matched items. The price match policy does not apply to clearance or closeout items, refurbished or used items, or items sold on auction sites.

        We want our customers to feel confident that they are getting the best deal at our pet store. If you have any questions or concerns regarding our price match policy, please do not hesitate to contact us.

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