Retrun and Refund Policy

RETURNS
You are free to return this item for any reason (including change of mind)
within 14 days of delivery, however, please note that this item can be returned
for either:
(i) The return delivery charges will be applied to you if the item is not faulty.
(ii) A refund of 100% of the item’s purchase price (not including delivery
charges) as a 10% Restocking Fee applies.
The existence of a 10% Restocking Fee upon return is reflected in this item’s
lower pricing markup (it’s cheaper as a result).
Please choose carefully. Returning bulky items is a tenuous affair for
customers and retailers alike.
Please familiarize yourself with the following conditions as they are central to
our service and strictly observed:
● You must notify us of your intention to return an item within Fourteen
(14) days after you received the item.
● The item must be completely re-packaged to its original wrapped &
packaged state, ready for re-sale;
● If you discard, destroy, or are unable to re-use the original packaging
due to misadventure suffered by it whilst, in your care, you must
replace the packaging with the same or similar materials. Items
returned that have been damaged in transit due to incorrect re-
packaging will not be refunded. It is your responsibility to ensure that
returned items are packaged in the exact same way as they were
originally sent;
● All returned items are inspected to ensure the above (please allow 5
days);
● Upon successful inspection pass, you will be refunded 90% of the
purchase price within 5 working days.
● Door-to-door delivery charges are non-refundable.
● For further information, read our TERMS & CONDITIONS in full.
What is the restocking fee?
If you decide to return a product that is not faulty, we will charge 10%
restocking fee of the sale price.

Return shipping fee
Any shipping costs paid by you or charged to you are non-refundable.
Shipping Restrictions
Shopping in Australia
The https://pikapet.com.au/ sells and ships items only within Australia.
We do not support shipping items in a single order to multiple shipping
addresses.
ITEM IS DAMAGED / FAULTY / WRONG / MISSING AN ITEM
Please provide us clear pictures of any damaged, faulty or wrong products /
clear description of the missing part and contact us via email -
info@pikapet.com.au, along with any details of your purchase, for an exchange
or refund within 14 days.
Please allow 2 business days for a response from our Customer Service
team.
CHANGE OF MIND POLICY
If you are unhappy with your purchase, we will accept exchanges or refunds
for items that are still in their original condition within 14 days of receiving your
order. Please note that a 10% restocking fee will apply.
CANCELLING YOUR ORDER
We‘re really quick at packing your order up which means we can‘t cancel once
you‘ve placed it. However, you are allowed to change the delivery option and
delivery address within 2 hours after completing your order. Please contact us
as soon as possible for any alternation - via info@pikapet.com.au / 03-9334-
5038

Refunds
Once we have received and inspected your return, we will notify you and let
you know if the refund has been approved. If your return is approved, showing
the return product is non-faulty, a restocking fee will be charged and you will
receive a refund in the form of 90% original payment. Please keep in mind
that it will also take some time for your bank or credit card company to
process and post the refund. Please allow 3-5 business days for the refund to
be fully processed.

​If you have any further questions on how to do this please reach out to
our customer support team at
Phone: 03-9334-5038
Email: info@pikapet.com.au
Address: 6 Stanley st Collingwood Vic 3066